TYPES OF PERSONAL INFORMATION COLLECTED:
Your privacy is very important to us. Accordingly, we have developed this Policy in order to understand how we collect, use, communicate and disclose and make use of personal information.
We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
HOW IS THE PERSONAL INFORMATION USED:
The information we request, collect, and process is primarily used to provide users service they have requested. More specifically, we may use your personal information for the following purposes:
- to answer enquiries or to respond to a complaint;
- to comply with legal and regulatory obligations;
- if otherwise permitted or required by law; or
- for other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
- when a user has given consent;
- processing is necessary for compliance with our legal obligations;
- processing is necessary in order to protect the vital interests of our users or of another natural person;
- processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
WHEN WE DISCLOSE PERSONAL INFORMATION:
We recognize the importance of preserving integrity and maintaining confidentiality. Any personal information and/or business proprietary material that are disclosed will be kept highly confidential.
All information given to complaintsofconsumer.com by its prospective clients, is kept strictly confidential and on a need-to-know basis and is well protected. We record your personal details only if you send us a message. You can be assured that your personal information is used only by our trained staff for the work purpose for which your complaint has been raised.
We will not use your e-mail address for any purpose, and not disclose it without your permission. Your information is never used for marketing or solicitation and is never sold or given to anyone for these purposes.
complaintsofconsumer.com never supply any other person or organization with your information except those government agencies involved in your process.
You can register with our website if you would like to receive our catalogs or updates on our new services. Information you submit on our website will not be used for this purpose unless we receive your consent.
The site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We encrypt your personal and financial information and use our best efforts to prevent it from being read or intercepted as the information travels over the Internet. While we are committed to protect your information, we cannot ensure or warrant the security of any information you transmit to us. In case the user has any complaint (s) regarding our services or processes then he/she can approach us and get registered the same.
Other disclosures and transfers
We may also disclose your personal information to third parties for the following purposes:
- We receive court orders, subpoenas or other requests for information by law enforcement,
- if otherwise permitted or required by law; or
- for other purposes with your consent.
As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices. complaintsofconsumer.com currently have head office in India.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You have the right to request access to the personal information complaintsofconsumer.com holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for any charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
EXERCISING YOUR OTHER RIGHTS
You have a number of other rights in relation to the personal data complaintsofconsumer.com holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to check your eligibility for the service.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:[email protected]
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).