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make my trip - Hotel cancellation rfund

I have booked 2 Triple deluxe rooms in a hotel by the name SONAR BANGLA at Darjeeling for 28/09/2017 to 30/09/2017 which is for 2 nights from Make my trip website .I had paid Rs 12, 671.36 for this booking through net banking option. As of the current situation in Darjeeling due to Gorkhaland agitations Darjeeling is not open for Tourists this season hence I wanted to cancel the booking well before 10 days of our stay . As per the cancellation policy I was supposed to get 100% refund if the cancellation was made before 10 days . When I was trying to call make my trip there is no option of speaking to someone in their phone IVR options and it was guiding me to do modifications from their website only . When I tried to cancel the booking through their website on 17/09/2017 the refund it was showing was only Rs 3017.36 . As the amount was not the same as I have paid and I was loosing more than 75% of the amount I have emailed the issue to their customer care team bearing reference numbers 170917-035902, 170917-035908 & 170917-036719 .For the emails I have sent I got response from one Ms Mamta sharma who responded on 17/09/2017 at 4:02 pm stating that my complaint has been received and got escalated to the concerned team . There was no response on 18/09/2017 as per the cancellation policy I tried to cancel yet again through their website, this time the refund was Rs Zero and that too before 12 pm on that day instead I was supposed to get 100% refund if the booking was cancelled before 12 pm on 18/09/2017 which will be 10 days before my stay at the hotel . Again on 19/09/2017 I got email from Make my trip seeking an apology as follows : Please accept our apologies for not replying to your e-mail within 24 hours. We assure you that at MakeMyTrip, we are continuously working to improve our customer experience and provide a faster resolution. We have received your request & for this we will call you back in morning to solve that issue. Today it is 22/09/2017 and I am still awaiting any kind of email response or phone from Make my trip team . Now I am really frustrated as a reputed company like make my trip is treating their customers like this then how can they expect me to use their website and even recommend it to somebody . Hope I get some help through this website . Regards Tagore Kommareddy

0 Sep 22, 2017 04:59 PM Travel and Vacations

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