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Madhava Motors - Vehicle name transfer is not complete even after 2 years

Hi Sir, I bought a vehicle from Madhava motors (TC Palya branch)in 2017 with an exchange offer, they have sold my old vehicle to someone but till date, the old vehicle name transfer is not complete and it's still showing my name as an owner. So many times I have visited the showroom and asked them to take a action but they are not responding. I am attaching the sale note which they have provided to me during the exchange sale.

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