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Vodafone India - Misinformation of data plan

I was called by a Vodafone executive and was offered a better plan with a little difference to my current one. I switched on to that plan and I was satisfied with it. Two nights ago I put a movie for download in torrent on my home WiFi, there was a power cut and the WiFi was disconnected it switched to mobile data and it went 2gb beyond the usage limit. I wasn't aware of the fact that I would be charged for this and when I woke up there was a string of messages from Vodafone informing about how much over the data was being consumed and my bill was now up to almost 2k. I was mortified I called the customer service and was shocked that they were no help I have been with Vodafone for 5 years amd never was I this disappointed. My compliments has been registered and I have received calls they aren't helping they are saying that I have to pay the bill in any scenario and I will not do that. I told them I will go to court if this is not resolved tge executive said "sure"

0 Jan 02, 2017 08:56 AM Telecommunications


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