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VRL Travels Bangalore - Harassment by the travels on bus boarding

In fact this is the worst service I ever had in my life, I booked my trip on VRL Travels Volvo multi axial bus from Bangalore to Udupi to travel on 30th Dec 2016, I was given a pick up at Opposite to KORAMANGALA POLICE STATION at 8:45pm me and my wife along with the luggage we reached at the pickup point by 8:10 PM itself just to be little early to maintain the time, i got a call from the bus service desk and said to board a bus with a number 5808 this bus had never came to my stop, immediately another person call from VRL service deck and say my bus with the number 7745 is on the way and asked to wait, i had waited till 9:45 pm had would have made 15 calls to the service deck they always said to wait where I'm the bus will come to kormangala police station pick up point also he said that he had informed the bus driver about my pickup but the bus had passed from my front at 9:50 with out even stopping me my wife with the heavy luggage. We were shouting and screaming to stop still the driver did not stoped, then we hired a taxi and chased the bus and stoped it the bus driver and the person along with him had spoke to us so rash even they don't know to respect women they even spoken so rudely with my wife, this was a terrifying experience to us in fact all our trip spirit had gone in vain. I sincerely urge your support to launch a complaint on the VRL Travels for they harassment that they have give to me and my wife. My reservation details are as mentioned below. Even the bus driver has the pickup chart clearly stating my pickup as koramangalla police station.

1 Dec 30, 2016 11:06 PM Travel and Vacations

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Horrible. Service

Dec 30, 2016 12:00 AM