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Tikona Digital Networks - Regarding payment of wifi

Hi sir I have done the payment for tikona internet service for the month of september2016 and have asked the executive to cut the connection also he did the same but I have got several reminder calls after that also for payment and I have informed them also that I have paid and they confirmed on call that there was some issue with their portal so it was not updated but even after that also I was getting the reminder and I have even changed thae location also where I was living earlier.still I was getting calls and repeteadly I told the customer care number to delete my account but haven't got any updates from them today I got a call from some government advocate and she told that if I am not paying the due amount then I will have to go to Delhi court and have to fight for the same for not paying the bill which I have already paid and I am not using it currently so I paid the boll at that time but need your help for Requesting a strict action and refund of my 3000 rupees as I have already paid the bill.kindly take necessary action for the same. Please help..

3 Feb 14, 2017 07:27 PM Internet Services


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Dear Subscriber, Greetings from Tikona. We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID. Request you to provide the required details at the earliest to look into your concern and provide prompt resolution. Regards, Tikona Care

Feb 15, 2017 03:20 PM

Mobile no-8797262707 and customer no-1117174705

Feb 15, 2017 04:00 PM

Dear Ms. Singh, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. Also please note that if the disconnection request is received in between or usage is done between billing cycle then complete billing cycle will be charged to the customer as per the Full & Final Settlement policy. For any further issues/queries, please contact us on our Customercare number 1860 3000 3434. Regards, Tikona Care.

Feb 20, 2017 01:05 PM