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Tank started leaking post your technician open and clean with toilet cleaner acid which is damaged the tank - Kamal Solar

From: சூரியா ரா Date: Thu, Dec 15, 2016 at 4:44 PM Subject: Re: Tank lick age To: [email protected], [email protected], [email protected], [email protected] Cc: Pramod k r Hello Nagamani/Solar Team,Sales Team,Purchase Team, Can I know the for what you taking your own time to address reported issue , when you going to send the warranty extension letter copy does your management as visibility on this mail records ? Kindly stop ignoring the mail ,and respond to me, you have all the details of Solar unit with you. Thanks Suriya 9886266029 On Mon, Dec 12, 2016 at 6:32 PM, சூரியா ரா wrote: Hello Nagamani/Solar Team,Sales Team,Purchase Team, Can I know the for what you taking your own time to address reported issue , when you going to send the warranty extension letter copy does your management as visibility on this mail records ? Kindly stop ignoring the mail ,and respond to me, you have all the details of Solar unit with you. Thanks Suriya 9886266029 On Tue, Dec 6, 2016 at 7:40 PM, சூரியா ரா wrote: Hello Nagamani/Solar Team,Sales Team,Purchase Team, What kind of business you running , why have such mail id , when customer reporting for issue to you for service, you not taking any action more over the product which is under warranty still , I am losing the product life and my solar warranty every day. the product which is sold by you and still cover under warranty , why no action taken from your service team still. kindly make the necessary service to fix all reported issue , along with one year warranty extension as compensation for no service given to customer .... Thanks Suriya 9886266029 On Fri, Dec 2, 2016 at 2:54 PM, சூரியா ரா wrote: Kamal Solar, Does this is way you take care of customer product which is purchased from you, being a reputed company and ISO certified you not able to track the product detail under warranty or not still. if customer missing warranty or invoice , does that mean you not take care of reported issue, when each invoice is generated form your system , then your system also should have copy of customer detail and product purchased date you can't take your own time to provide the service , already lost 6 month warranty without your action to fix the issue. waiting for your action without any further delay thanks Suriya 9886266029 On Tue, Nov 29, 2016 at 6:37 PM, சூரியா ரா wrote: I have shared the pictures of serial no and date also embossed on that panel , so you claiming this is not your company product, For what reason there is serial no and date are embossed on panel and tank So it totally ignorance from your end just you guys eating my warranty period without any action What kind of your system ,which not able to find warranty details for the product sold my your company So request you not to delay any further on this reported issue Thanks Suriya 9886266029 On Nov 29, 2016 6:28 PM, "Solar" wrote: Dear Sir We are sorry to say that you are not providing any authenticated documents such as warranty letter, invoice and cash receipt for us to solve your issue Please provide us documents cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 29 November 2016 18:11 To: [email protected] Cc: [email protected]; [email protected]; [email protected]; Pramod k r Subject: Re: Tank lick age Hello Nagamani/Kamal Solar team, consider this reported issue as serious and correct the our solar unit ASAP on top of I want the 1 warranty extension . as you guys cheating the customer by not giving the service when customer has reported the problem and which is created by your technicien ,I am following on this matter from long time , called and informed many time even sending so many mails you guys not taking any action still to address the issue ,now my unit is internally going worst day by day. Thanks Suriya 9886266029 On Sat, Nov 26, 2016 at 9:06 PM, சூரியா ரா wrote: Hello Nagamani/Kamal Solar team, Can I know when you going to service the reported issue. I have shared the solar unit details , does this is they way you wasting time for warranty period , being the reputed Solar manufacture in market . Kindly send me date when you are sending your engineer to fix the all reported issue Thanks Suriya 9886266029 On Wed, Nov 23, 2016 at 2:49 PM, சூரியா ரா wrote: Hello Nagamani, Find attached serial no for solar panel, which has the date on it , same should be on you system also , I don't understand stand for what you need the invoice copy, when all detail should be on your system, So kindly make the arrangements for fixing the all reports issue asap. On Nov 23, 2016 11:21 AM, "Solar" wrote: Dear Sir, Please provide the requested documents at the earliest to solve your issue cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 22 November 2016 19:53 To: [email protected] Cc: Pramod k r ; [email protected]; [email protected]; [email protected] Subject: Re: Tank lick age Hello Kamal Solar Team/Nagamani, Can I know when you going to address the reported issue .I don't want any more further delay for warranty product you taking 5 month time to address . I have already provided the customer name for this reported product , so there is no mean you asking for invoice or warranty copy and taking your own time to address the reported problem and from past 5 month you checking with your management on this without knowing the product under warranty or not it's really strange ... SO kindly make the necessary arrangement to fix the all reported issue ASAP Thanks Suriya 9886266029 On Mon, Nov 21, 2016 at 4:38 PM, சூரியா ரா wrote: Team ,. I your system should have all the details what you asking to me, Why you keep delaying to action ,more over under warranty issue should be attend when customer has reported the issue you taking more then 5 month to action , I have lost now 5 month warranty , because of your delay in address in the issue. So don't make any further delay , to fix this issue. Thanks Suriya On Nov 21, 2016 4:29 PM, "Solar" wrote: Dear Sir, With regards with the solar leakage issue we had given the option to pay transportation charges Rs. 3,000/- to bring the solar to our company for leakage rectification, which you have not accepted yet. Today when Mr. Pramod your legal advisor called us, we suggested him to interact via mail. As the legal advisor is claiming your solar is under warranty, we kindly request you to furnish the below scanned documents for management verification. The documents to be furnished are 1. Invoice copy 2. Warranty letter 3. Service cash receipts given by our technician The documents will only help the customer and the management to resolve the issue at the earliest Kindly forward us the scanned documents and we will discuss with the management and update you the action process. cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 21 November 2016 14:02 To: [email protected]; [email protected]; [email protected]; [email protected] Cc: Pramod k r Subject: Re: Tank lick age Hello Nagamani/MGMT Team, I had discussion with my legal advisor, I have shared all the issue What I am having with my Solar unit, And he spoke with Nagamani today morning on my reported issue , Nagamani as you request to send mail ,so that you can talk to your higher management to get the unit problem fixed.. as you can't take the decision alone on this case. Request you to copy us on mail when you checking with you higher management , Expecting the response before EOD today ... thanks Suriya 9886266029 On Tue, Nov 15, 2016 at 9:06 PM, சூரியா ரா wrote: To all, it show how much you showing interest to take care of your customer , Note: one thing if my reported issue not fix ASAP , it will cost Kamal solar very big.. Hope you will address this issue without any further delay thanks Suriya 9886266029 On Mon, Nov 14, 2016 at 7:23 PM, சூரியா ரா wrote: Hello Nagamani/MGMT team, Kindly let me know when you going to replace the solar panel and water tank , I been waiting for long time and I am not getting reported issue address by your team , now the issue are becoming more worst . Note: don't expect that I will be keep following on this, I have other option if still you not ready to take necessary action to fix the reported issue ASAP... thanks Suriya 9886266029 On Wed, Nov 9, 2016 at 2:45 PM, சூரியா ரா wrote: Hello Nagamani, Can I know for what we need to pay for transportation charges, its service which your team need to take care . Note:the panel copper pipe also damage now , find the attached latest photo . what how you going to fix this problem , I want you to make no more further delay ,before complete unit get damage and unit need to recheck once , what all the parts damage due to using toilet acid to clean by your engineer... Thanks Suriya 9886266029 On Wed, Nov 9, 2016 at 12:09 PM, Solar wrote: Dear Sir, Kindly approve for the transportation charges of rs. 3,000/- as said earlier, we will pick the tank from your place, replace the necessary materials at factory and bring it back to your place which will rectify the leakage problem. cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 08 November 2016 20:57 To: [email protected]; [email protected]; [email protected]; [email protected] Subject: Re: Tank lick age Hello Nagamani/mgmt Team/Sales team, Can I get response and when you going to fix reported problem , does this is way you guys doing the business and sending your engineer who damage the customer property and on top of that you guys expecting customer to pay for service the damage. Expecting your Top management to address this reported problem . thanks Suriya 9886266029 On Mon, Nov 7, 2016 at 9:36 PM, சூரியா ரா wrote: Hello Nagamani/mgmt Team/Sales team, Can I know when you sending you senior technician to fix reported issue, Expecting your prompt action to correct the reported issue ASAP. Note: if it's get damage more then you have to replace the complete unit keep in mind. Thanks Suriya 9886266029 On Thu, Nov 3, 2016 at 11:21 PM, சூரியா ரா wrote: Hello Nagamani, for what you waiting for my approval to fix the issue , this issue created by your technician by not following standard procedure (where your technician used toilet cleaning acid , which already discuss with you on phone ) to clean the solar water heater unit. so this complete company responsibility to fix the issue, it's not like you asking customer to play minimum amount Note : now this issue becoming more worst ,the copper water pipe are getting damage due this. So kindly arrange your senior technical team to address both issue ASAP Thanks Suriya On Thu, Nov 3, 2016 at 6:07 PM, Solar wrote: Dear Sir, The delay in solving your solar leakage issue is from your end only. Please approve with regards to the transportation payment terms. The tank will be dismantled with 2 days and the leakage problem will be rectified. cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 03 November 2016 17:47 To: [email protected]; [email protected]; [email protected]; [email protected] Subject: Re: Tank lick age Hello Nagamani/Team, hope everyone reading this mail , kindly so your prompt on response also to client, Note:now solar panel also having damage , started green patch on solar heater pipe waiting for your reply . thanks Suriya On Wed, Nov 2, 2016 at 10:46 PM, சூரியா ரா wrote: Hello Nagamani /Solar MGMT, Can I know for what you still waiting ,are you waiting for this small issue to become bigger , the more you delay internal damage of solar tank go worst now solar panel also having damage , started green patch on solar heater pipe . Kindly arrange senior technician to fix this leakage ASAP Note :You can't expect customer to pay for this reported issue, which is created by your technician ,So stop asking for customer approval for minimum amount. thanks Suriya 9886266029 On Tue, Oct 11, 2016 at 11:59 AM, சூரியா ரா wrote: Hello Nagamani /Solar MGMT, Can I know for what you still waiting ,are you waiting for this small issue to become bigger , the more you delay internal damage of solar tank go worst now solar panel also having damage , started green patch on solar heater pipe . Kindly arrange senior technician to fix this leakage ASAP Note :You can't expect customer to pay for this reported issue, which is created by your technician ,So stop asking for customer approval for minimum amount. Thanks Suriya 9886266029 On Tue, Sep 13, 2016 at 2:05 PM, சூரியா ரா wrote: Hello Can I know for what you still waiting ,are you waiting for this small issue to become bigger , the more you delay internal damage of solar tank go worst . Kindly arrange senior technician to fix this leakage ASAP. Thanks Suriya 9886266029 On Sat, Aug 27, 2016 at 12:23 PM, சூரியா ரா wrote: Why I need to approve for pay, when this issue created by your engineer Kindly debit from that engineer salary who created this issue And get this fixed asap Thanks Suriya On Aug 24, 2016 2:47 PM, "Solar" wrote: Dear Sir Provide your approval for the payment also cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 23 August 2016 17:50 To: [email protected] Subject: Re: Tank lick age Hello Nagamani, Can you make leakage fixed ASAP. before the damage become major ..... Thanks Suriya On Thu, Aug 18, 2016 at 6:07 PM, சூரியா ரா wrote: Hi Nagamani, But why we have to pay , even it's minimum amount that should be with company , you all are authorized and how can your technician not following the proper procedure for cleaning the Solar water unit. if he would followed the proper procedure with approved cleaning solution form your company , then this issue would not happen and how expecting customer to pay amount for this.. Thanks Suriya On Thu, Aug 18, 2016 at 5:50 PM, Solar wrote: Dear sir The damage is not created by our team as the leakage has not started immediately after service. As a special consideration we are only charging you nominal fee cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 18 August 2016 16:13 To: [email protected] Subject: Re: Tank lick age Hi Nagamani, Can I know for what we need to pay Rs.5000 , when this was damage by your team. I am not asking for service here , issue which created by your technician has to be fixed by your company cost not by customer .. Thanks Suriya 9886266029 On Thu, Aug 18, 2016 at 3:31 PM, Solar wrote: Dear Sir With regards to the service done by our technician and the payment done, please provide us the cash receipt. With regards to the payment, customer has to pay Rs, 5,000/- during dismantle of the tank. The tank after dismantle will be checked at factory what all the parts have to be replaced. The necessary parts will be replaced with any additional cost from the customer. Incase you wish to see the leakage or damage, you are welcome to our factory and they will open the tank and show you the damage if any. Please let us know how you would like to go about it. cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 18 August 2016 15:10 To: [email protected] Subject: Re: Tank lick age Hi Nagamani, can you clarify me who going to pay the Rs.5000 for take issue to fix , for what you required our approval for this... and if you taking to your factory , how long will it take to get ready for re-installation . Thanks Suriya 9886266029 On Thu, Aug 18, 2016 at 10:40 AM, Solar wrote: Dear Sir, We have discussed your solar issue with our Management. The management has approved the work against payment of Rs. 5,000/-. Kindly send your approval for us to take up the work. Upon your approval the tank will be brought to the factory replaced with required material and will be reinstalled at your place. Awaiting your approval cid:[email protected] Nagamani.B.R. Customer Relationship Manager cid:[email protected] Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected] Generate Your Own Power By Solar Roof Top Please do not print this e-mail unless it is absolutely necessary - this will help to preserve trees Velnet Non-Conventional Energy Systems PVT LTD. #01, Yoga Center Road! Kodighehalli, Bangalore- 560092 Mobile - +919880739199. Web;www.kamalsolar.com From: சூரியா ரா [mailto:[email protected]] Sent: 17 August 2016 19:01 To: [email protected] Subject: Re: Tank lick age Hello Nagamani, Can I know , what action has been taken so far. Thanks Suriya 9886266029 On Wed, Aug 10, 2016 at 7:31 PM, சூரியா ரா wrote: Hi Nagamani, Thanks for reply after such long reminder mails Customer name I have given on very first mail S.Ramalingam 28441087 should be register number if am not wrong I already spoke to you on this more then month back , for which you have asked me to send picture of leakage tank.. and you told you checking with you MD on this and get back to me in 1 or 2 day's.. So kindly take the action to fix this or replace the tank, which was damaged by your technician without following proper procedure to clean the Solar water Unit ...

0 Dec 15, 2016 05:08 PM Products and Services


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