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Tabcab - Charged extra and no refund given after several promises made by Tabcab

Tabcab charged me extra for my ride. When confronted they promised to add it to my tabcab account (one I never had) so I asked them to refund me and now it's more than a month, I have still not received the money. (time frame given to me by them was 7days) I keep calling them but they don't even know wat is being promised. And every time I'm given new time frames.please help


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