TATA sky - Excess Charge of Rs.8242 to my Tata Sky Account
I am not satisfied with decision of M/s Tata Sky Nodal officer. My complaint is not addressed properly without giving any logical / justifiable reason for arbitrary change of my subscription plan and increase of my subscription amount without even informing me or obtaining my confirmation, thus causing loss of Rs.8242 to me. M/s Tata Sky nodal officer in response to my complaint has replied that Quote "In compliance with the new tariff order your MultiTV charges have been marginally increased" Unquote However the new tariff order does not allow M/s Tata Sky to change my subscription plan and increase my monthly charge without even informing me forget confirming with me. It may be seen from my Tata Sky registered email extract (attached here) that there was no information / intimation from M/s Tata Sky about change in my subscription plan (Multi TV service) or my subscription charges. Further, increase of Rs.1300 per month is not marginal for me. However if it marginal for the nodal officer then M/s Tata Sky may bear the same and refund it to me. Hence I am preferring this appeal by providing full details of the complaint again below: My Tata Sky Subscriber Id is 1085847364 and Registered mobile no. is 9969225155 Since 2012 we have been using four Tata Sky set top boxes and subscribed to annual mega pack with multi TV subscription. On 2nd June 2019 I had called M/s Tata Sky executive on Helpline no. with request to subscribe "Premium Sports English HD" Pack for my one set top box and Multi TV pack for three set top boxes. M/s Tata Sky executive told me to pay Rs.26500 in order to avail annual bonus offer. Hence on 2nd June 2019 I paid Rs.26500 towards full one year subscription charge for my four set top boxes, in order to avail bonus offer (bonus being due on 27th May 2020). However Rs.26500 paid for one year subscription got over by 31st January 2020 itself. This was because from about 1st August 2019 onwards my subscription was changed to "Premium Sports English HD" pack on all my four set top boxes without even informing me or conforming with me. This resulted in increase of my monthly Tata Sky expense by about Rs.1300 per month for 6 months from August 2019 to January 2020. As evidence of the aforesaid please find attached here my Tata Sky registered email extract along with Tata Sky Monthly Account Statements It may be seen from my Tata Sky registered email extract that there was not even a single intimation from M/s Tata Sky about changes in Multi TV service and my monthly subscription charges. Without intimation or confirmation, my subscription was arbitrarily changed to "Premium Sports English HD" pack for all my four set top boxes. How will I come to know of the change made in my subscription plan and amount unless M/s Tata Sky informs me about it! If M/s Tata Sky had informed then I would have subscribed "Premium Sports English HD" pack on only one set top box and "Hindi Basic" pack on my three set top boxes from 1st August 2019 onwards. With my this subscription change, my Tata Sky charges should have been Rs.2033.29 per month from 1st August 2019 onwards. Accordingly from 1st August 2019 onwards M/s Tata Sky should have charged Rs.12199.74 (i.e. Rs.2033.29 x 6 months) to my account. However actually M/s Tata Sky has charged about Rs.20442.02 to my account from 1st August 2019 to 31st January 2020. This resulted in total excess charge of Rs.8242.28 to my account due to change in my monthly subscription plan and amount from about 1st August 2019 onwards without even a single intimation/information or confirmation for me. I request to kindly refund or adjust the aforesaid excess amount of Rs.8242.28 charged to my account from 1st August 2019 to 31st January 2020. Regards Manishaa Seksaria
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