Sony India - Complaint regarding C4 repairing under Warranty Neglected at PERFECT CARE MEHSANA even submitted under warranty period.
Dear sir MAIL SENT TO SONY INDIA DETAILS but not receiving any positive feedback. With reference to the subject matter, I would like to inform you that last year on date 24-11-2015 I had purchased Sony C4 dual from Vijay Sales Located near to S.G.Highway (Ahmedabad).(Bill copy and payment done copy attached with the mail). After purchase, for 2-3 months the phone was working in a good condition,but than after the phone's touch & Networks signals ( for both the sim cards) was not working anyhow.. Than after I had handed over the phone at your Authorised Sony Centre named " PARSHWA SERVICES"Ahmedabad.near Income tax circle. I received the phone after 1 weak and than after it was working fine. But again from 2-3 weak before from today ie 02-12-2016,my phone was showing the same problem ie. the network signals for both the sim card lost ( not showing network signals anyhow), So this time, I used to submit my Sony C4 dual mobile to my nearest Sony Centre at Mehsana named "PERFECT CARE".(I SUBMITTED MY MOBILE ON 21-11-2016 TO PERFECT CARE MEHSANA (Job sheet attached with the mail , IE. under WARRANTY PERIOD).I received a message after 4-5 days from submission from PERFECT CARE SERVICE CENTRE that my phone is repaired and ready to collect from service centre.I collected the handset but after using it for 2-3 hours I came to know that still the handset is having the same issues (IE. NETWORK SIGNALS FOR BOTH THE SIM CARDS ARE NOT WORKING ANYHOW.) THAT MEANS THAT THE PERFECT CARE CENTRE HAD RETURNED THE PHONE WITHOUT DOING ANY REPAIRING WORK TO MY SUBMITTED MOBILE. So immediately I called the Authorised Person (Technician) at PERFECT CARE AT MEHSANA NAMED MR.RAM PATEL and told everything about the phone. He assured me that don't worry you come again to our office i will look to the matter. So accordingly i plan to visit the Sony care (PERFECT CARE MEHSANA) on Tuesday 29-11-2016.So after reaching at PERFECT CARE MEHSANA on 29-11-2016 i met Mr.Ram Patel and handover my Sony C4 dual mobile handset to him for checking. So at that time ie when I handover my phone to him, he told me that you have to pay charges for the repairing of your mobile handset,I asked him why , than he told me that your phone warranty had expired on 24-11-2016. Than i told him that but i had handed over my handset at your service centre on 21-11-2016 and i collected the same from your office after repairing ( as per you details) after 24-11-2016,and after collecting and using that, at the same time i came to know that the phone is still not repaired and is having the same problem and also u told me to come to office and meet me and now you are saying that your phone's warranty has been expired. I also told him that i already submitted my handset under warranty on 21-11-2016 and you had given back my mobile after 24-11-2016 and also after using it only i can come to know that the phone is repaired or not. Also i had also called & confirmed you at the same time that the phone is not repaired. Even after so much of arguments he told me that you have to pay charges if you want your mobile to get repaired. So at that time I called to Sony care they told me that ask the Authorized Person at PERFECT CARE TO MAILED TO H.O. ,HE CAN FIND SOLUTION FOR YOU. Than after Mr.Ram Patel had send mail to H.O.( as per Mr.Ram Patel) for accepting request to consider my handset under warranty. Mr.Ram Patel told me you can go now and IF any replies come from H.O. i will confirm you. Than after in afternoon i received a call from him, he confirmed me that the request was rejected to consider your phone under warranty,Than after i had some arguments with him and he told me that you have to pay charges for getting your phone repaired. I asked him what will be repairing cost,he confirmed me more than Rs. 10,000/- Next day on 30-11-2016 i again visited PERFECT CARE MEHSANA and request him that i already submitted my handset to your office with Job Sheet dated 21-11-2016, but i received the handset after warranty without any repairing done ,so it is your responsibility to count it under warranty and do all the required repairing without any charges for my phone.BUT HE REPLIED NEGATIVELY. Finally I collected the ESTIMATE SHEET FOR MOBILE REPAIRING DETAILS AND ALSO I PAID CHARGES FOR GETTING THIS ESTIMATE SHEET FROM PERFECT CARE MEHSANA. NOTE: Finally I came to know that PERFECT CARE MEHSANA HAD HANDED-OVER MY SONY C 4 DUAL SIM MOBILE WITHOUT DOING ANY MAJOR REPAIRING WORK TO MY HANDSET (AS THEY WERE AWARE THAT MY PHONE'S WARRANTY IS GOING TO BE EXPIRED AND THE ACTUAL COST OF REPAIRING OF HANDSET IS ALSO HIGH). THAT'S WHY THEY HAD NOT CONSIDER MY HANDSET UNDER WARRANTY PERIOD , AS ACTUALLY THAT HAS TO BE CONSIDERED UNDER WARRANTY PERIOD ANYHOW , BECAUSE I HAD ALREADY HANDED OVER MY HANDSET AT YOUR SERVICE CENTRE UNDER WARRANTY PERIOD,AND IT IS YOUR RESPONSIBILITY & LIABILITY TO DO ALL THE REQUIRED & NECESSARY REPAIRING TO MY HANDSET SUBMITTED. BUT THEY ( SONY) HAD CHEATED ME. I AM REQUESTED TO ALL OF YOU TO TAKE MY ISSUED ON URGENT BASIS AND DO IMMEDIATE ACTION ON ABOVE MATTER. I HAD ALREADY EMAILED TO ALL OF YOU , BUT AM NOT GETTING ANY RESPONSE FROM ANY ONE. IT IS REQUESTED EITHER YOU REPLACE MY SONY C4 MOBILE OR IF NOT POSSIBLE THAN REIMBURSED MY TOTAL PURCHASING COST PLUS OTHER COST WHICH I AM INCURRING DUE TO MY CURRENT SONY C4 MOBILE.(ORIGINAL BILL COPY IS ATTACHED WITH THE EMAIL). I THOUGHT THAT SONY IS A BIG BRAND NAME THEY WILL NEVER CHEAT OR MISGUIDE TO THEIR CUSTOMER . BUT I WAS WRONG I WAS CHEATED WITH OPEN EYES AT SONY CENTRE. DEAR ALL PLEASE SEE ALL THE DETAILS REGARDING MOBILE BILL PURCHASE , JOB SHEET UNDER WARRANTY PERIOD , ESTIMATE SHEET ETC. YOUR POSITIVE RESPONSE WILL BE HIGHLY APPRECIATED. FOR FUTURE CONTACT WITH ME, YOU CAN CALL ME ON BELOW DETAILS. YOUR LOYAL CUSTOMER. REGARDS UPENDRA R. PRASAD +91 9898767956 AHMEDABAD,GUJARAT
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