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Snapdeal.com - Return item received but refund not processed

I ordered a speedway chrome silencer in snapdeal but it was a defected piece so when i returned the piece then even when they have received my item they are not willing to refund my money and each customer care executive demand diffefent things different time which clearly indicates their motive of not refunding the money .i assure that in my location no one orders from snapdeal.you can see the pictures for your reference

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