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user_icon - Purchased adaptor online from Snapdeal

Dear Sir, I have purchased dell adaptor online on 17th October 2016 and the same get delivered also by vendor of Snapdeal. The same was under warranty of 1 year. However within purchase of 2 months only the same was not working. While calling to the snapdeal they have informed us that you have to get repaired from dell vendor. On my surprise when I have appraoched Dell service station they have informed that this is duplicate dell adaptor and can not get either repaired or changed. When I again approached snapdeal for getting replaced they have informed that they can not do anything as Dell Company has not writtien in writing that the product is not orginial . Dell compnay are not ready to write any thing in written. Now neither Snapdel is helping nor Dell. Request you please help me out for getting solution of the same. Best Rerards, Harshil Shah 9819662169

3 Jan 08, 2017 06:53 PM Computers and Accessories

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Dear Harshil Shah, We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help. Regards, Team Snapdeal

Jan 09, 2017 12:00 AM

order id 16040397729

Jan 09, 2017 12:00 AM

Dear Harshil Shah, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal

Jan 11, 2017 12:00 AM