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Snapdeal.com - Problems are faced to return a product.

Order id- 17809057510 Account holder- souvik Goswami Reg. No.-9932581213 I have received a damaged action camera (SJCAM 12.1 MP Action Camera) from Snapdeal. In order to return the product I haven't received any contact from Snapdeal and my return request has been closed. I emailed the company helpline and received the confirmation about pickup of the product in next 2 days. But the app was not updated and no pickup attempt was made. After 2 days I again emailed,and the consequences was the same. I attached the screenshots here

1 Jan 31, 2017 03:00 AM Internet Services

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Dear Souvik Goswami, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim. Regards, Team Snapdeal

Jan 31, 2017 03:27 PM