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Shopclues - Used Product Delivered

I purchased one laptop Dell Inspirion 3148 from Shopclue online site with full payment up front. incas delivered pre registered and used laptop that is screen locked. Even father complaining no recording return nothing has been done for last 15 days no each time I closed they said we wil escalate to concerned department so wait for 6-9 days. I m worried that they will not refund me my money which is hard earned. They re only delaying so that I will one day give up. Please assist me to get my refund it's not everyday one buys expensive laptops and more so the requirement was out of urgency.

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