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Samsung India Electronics Pvt. Ltd - WHEN THE PHONE WAS IN WARRANTY THAT TIME SERVICE CENTER DIDN'T RESOLVE THE ISSUE NOW THE PHONE WENT OUT OF WARRANTY AND THEY ARE NOT FIXING IT UP

WHEN THE PHONE WAS IN UNDER WARRANTY THAT TIME I VISITED THE SERVICE CENTER AND I EXPLAINED THE PROBLEMS THEY KEPT MY PHONE AND THEY SAID COME TOMORROW WHEN I VISITED AGAIN THEY SAID THEY FIXED IT THAT TIME I HAVE TAKEN MY PHONE BACK BUT AFTER DAY OR 2 PHONE WAS AGAIN STARTED TROUBLING ME THAN I VISITED AGAIN BECAUSE PHONE WAS NOTABLE TO UPDATE FIRMWARE THEY SAID ITS A SOFTWARE ISSUE THEY FIXED IT THEY GAVE IT PHONE BACK TO ME WHEN I WENT HOME AND KEPT MY PHONE ON CHARGING MY PHONE WENT BLACK THAN I VISITED THE SERVICE CENTER AGAIN THEY SAID THEY HAVE TO CHECK EVERY THING IT WILL TAKE A WEEK TIME SO I HANDED OVER MY PHONE BACK TO THEM THAN I VISITED AGAIN AFTER A WEEK THEY SAID THERE IS A PROBLEM WITH THE MOTHER BOARD IT HAPPEN WITH MOST OF THE SAMSUNG PHONE THAN THEY SAID THEY HAVE TO REPLACE THE MOTHER BOARD WHEN I ASKED THERE MIGHT BE A SOFTWARE PROBLEM DUE TO WHICH IT HAPPEN SO THEY GAVE ME THE EXPLANATION THAT *FIRM WARE FAILED TO UPDATE* BECAUSE OF THE MOTHER BOARD REST EVERYTHING IS FINE SO I TOLD THEM TO RECHECK THE ISSUE JUST TO MAKE SURE THEY AGAIN ASKED ME TO COME BACK AFTER A WEEK WHEN I VISITED AGAIN THEY SAID MOTHER BOARD HAS TO BE REPLACED YOU HAVE TO PAY 15,000,00 RS BECAUSE YOUR PHONE IS OUT OF WARRANTY NOW I FOUND THIS STATEMENT WAS UNSATISFACTORY SO I HAVE DECIDED TO VISIT TO ANOTHER SERVICE CENTER AND I DID THE SAME WHEN I VISIT TO THE OTHER SERVICE CENTER THEY SAID DISPLAY HAS TO BE REPLACED SINCE THAT MY PHONE IS WITH THE SERVICE CENTER ITS BEEN MORE THAN 2 MONTHS I HAVE MADE MORE THAT 250 CALLS TO THE SAMSUNG SUPPORT BUT THEY ARE SAYING WE CANNOT HELP YOU BECAUSE YOUR PHONE IS OUT OF WARRANTY NOW.. BUT MY QUESTION WHEN THE SERVICE CENTER FAILED TO IDENTIFY THE PROBLEM WHEN MY PHONE WAS UNDER WARRANTY NOW WHY DO I HAVE TO BEAR THESE CHARGES..

0 Dec 16, 2016 07:47 PM Electronics and ...


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