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Reliance Digital - Mobile phone insurance recover

I had bought a mobile from reliance digital on 25 september 2016 and due to unexpected thing i broke my mobile and had repaired it after contactin the store that the insurance company will refund the money. As of their advice i have repaired the mobile which has costed me 17381/-. I had submitted all the required documents to the "W and ia services" through the post and they said that the few documents are missing. After that again i sent them the documents which they said are missing but again they replied that the same are missing and are not responding in a proper way.

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