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Redbus - Bus cancelled from their end and refund not processed

Hello sir/madam, my name is s.sai kishore,i have booked a ticket in redbus application(manish travels from bangalore to tirupathi) on 24th august on the occasion of ganesh chathurdhi,suddenly i got the call on 14th of august that your bus got cancelled due to breakdown,immediately i have called them and aked them but they said that its bus operator issue and redbus is not responsible for that,i have asked them to rearrange another bus for me.aftr a long discussion they said ok and again they said that due to some technical issue they are not able to book another bus for me n the amount auto-refund has been initiated(in festival time all the buses are filled up and remaining buses are charging to much ,being a middle class guy i am not able to pay that much of amount) even i accepted that and now the date is 06-09-2017 still i didnt get my refund,each and every time they are telling that sorry your amount refund is again initiated,i cant bare this any more so would like to raise the complaint on redbus regarding this issue. so please consider my complaint and take action to resolve this issue with the refference of below details MANISH TRAVELS Mercedes Benz Multi Axle (2+2) 23:15 Reporting time 23:30 Departure time 1 Number of Passengers Boarding point details Marathahalli Manish Travels Branch Location Opp.Mga Hospital Landmark #20,1st floor,State Bank of India Building Address Book Hotels in Tirupathi Mr Sai Kishore Reddy Seat No.32 NOTE : This operator accepts mTicket, you need not carry a print out MANISH TRAVELS Mercedes Benz Multi Axle (2+2) 23:15 Reporting time 23:30 Departure time 1 Number of Passengers Boarding point details Marathahalli Manish Travels Branch Location Opp.Mga Hospital Landmark #20,1st floor,State Bank of India Building Address Book Hotels in Tirupathi Mr Sai Chandana Reddy Seat No.31 NOTE : This operator accepts mTicket, you need not carry a print out Total Fare :Rs. 630 (Rs. 30 inclusive of GST and service charge, if any) Print Invoice Tax Invoice GSTIN number of company Tax is payable on reverse change(Yes/No) No Invoice Serial Number 7511 SAC Code 996422 Invoice Date 13/08/2017 Place of Supply with State name Bangalore - Karnataka Details of Receipient Details of consignee Name: Name:Sai kishore reddy Address: Address: state/UT: state/UT: State/ut code: State/ut code: GSTIN Number(if registered): GSTIN Number(if registered): S.No Description of Service Taxable Value 1 Booked 1 Seats (32) for Service No: 204 BNG-TIRUPATI, PNR No: 920306 600.0 Invoice Value(in words) Total 600.0 Six hundred and thirty point zero IGST @ 5.0% 30.0 Invoice Total: 630.0 Powered By ticketSimply.com Total Fare :Rs. 630 (Rs. 30 inclusive of GST and service charge, if any) [email protected] [email protected] via 34ebdrbl90vuet.28-1kzyaeaw.ap2.bnc.salesforce.com Aug 14 to me Dear , Thank you for writing to redBus. We have registered your query with below details. Please quote the Reference Number for any future correspondence regarding this query Reference Number: 1648842 Issue Type: Bus Cancellation Category: Initiate Bus Cancellation We are working on the resolution and will come back to you shortly. Warm regards redBus Support team [email protected] [email protected] via 34ebdrbl90vuet.28-1kzyaeaw.ap2.bnc.salesforce.com Aug 14 to me Dear , Thank you for writing to redBus. We have registered your query with below details. Please quote the Reference Number for any future correspondence regarding this query Reference Number: 1648842 Issue Type: Bus Cancellation Category: Initiate Bus Cancellation We are working on the resolution and will come back to you shortly. Warm regards redBus Support team [email protected] [email protected] via e43be6fq6l76pe.28-1kzyaeaw.ap2.bnc.salesforce.com Aug 21 to me Dear Customer, We are glad to inform you that Service Ticket ID: 1690763 has been resolved within the promised time. Our support executive has communicated the resolution to you via a separate email, kindly check. Complaint Reported Time Actual Closure Time 21/8/2017 9:18 AM 21/8/2017 9:18 AM Survey! It would be great if you could spare a moment to give us your feedback on the resolution provided to you, by clicking on one of the icons below. Survey! Survey! Survey! Dear Sai kishore reddy, We regret to inform you that your bus MANISH TRAVELS from Bangalore to Tirupathi on 8/24/2017 12:00:00 AM has been cancelled by the bus operator. We have initiated a refund for this Tin TK9A94636662 Refund Amount: Rs. 630 Refund Initiation Date: 8/21/2017 4:44:11 PM Expected Refund Date: 8/28/2017 4:44:11 PM Thank you for choosing redBus! Best Regards, Your friends at redBus. Feedback redBus [email protected] via amazonses.com Aug 21 to me Dear Sai chandana reddy, We regret to inform you that your bus MANISH TRAVELS from Bangalore to Tirupathi on 8/24/2017 12:00:00 AM has been cancelled by the bus operator. We have initiated a refund for this Tin TK9A68968583 Refund Amount: Rs. 630 Refund Initiation Date: 8/21/2017 4:41:00 PM Expected Refund Date: 8/28/2017 4:41:00 PM Thank you for choosing redBus! Best Regards, Your friends at redBus. Dear Customer, Greetings from redBus! Thank you for contacting redBus regarding the refund status of your tickets TK9A68968583 / TK9A94636662. I am pleased to inform you that the refund for amount Rs.630/- + Rs.630/- has been processed on 21st August 2017 and the reference number for the same is “P04-0618770-0693094 and P04-7538410-6368670". The amount should reflect in your account within 7 business days or less, depending on your bank. If you don’t get the refund in 7 bank working days, kindly get in touch with the customer support of your Amazon. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. I am closing your service ticket now. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket. You will shortly be receiving a survey link regarding this response. We would really appreciate if you could take a moment and provide your feedback. Your inputs are very valuable to us. It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead. Regards, Anees redBus P.S. If you are not satisfied with the response provided by our support executive, please feel free to escalate to [email protected] in a new email with subject ‘Escalation’. Management team at redBus is always eager to listen to our customers and help them. Your complaint is acknowledged with reference number 1802261 - ref:_00D281KZyA._50028swGfT Yours sincerely, Redbus Team Click here to Reply or Forward 0.01 GB (0%) of 15 GB used Manage Terms - Privacy Last account activity: 47 minutes ago Details Icrpc India [email protected] Show details

0 Sep 06, 2017 12:58 PM Travel and Vacations


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