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Racold Thermo Pvt. Ltd. - Complaint not resolved and very rude employees

This is to inform you about the ill practices that are being followed by service centre of racold based in Noida.  We had lodged a complaint with racold on 16th december 2016 that our electric geyser is not working, consequent to which a service representative from racold visited our place on 18th december and he informed us that the heating element needs to replaced. We asked him to replace the part and we paid Rs 1,035/- to him. Now yesterday (21st december) when we switched on the geyser, we realised that the problem still persists so we again lodged a complaint with racold. Today when the service representative visited us he informed us that thermostat and the tank needs to replaced as well and will cost us another Rs 2,500/-. When I called the service centre Mr dhiren assured us that he will get the geyser fixed free of cost, when I again called him in the evening to know the status of complaint he hanged up the call and now he is refusing to answer my calls. He does not even have the courage to face the customers. After calling him from a different number he picked up the phone and then after knowing my name asked someone else to tell me that he is not in office and when I lost my temper and showed anger he suddenly came on phone and asked me to do whatever I can and that he will not get my geyser repaired. This is highly unacceptable from a company like racold.  I hope you take some actions against Mr. Dhiren and get our complaint resolved.

0 Dec 22, 2016 06:04 PM Electronics and ...

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