Paytm - Flight ticket cancellation
I booked airline tocket online via paytm, Journey date was 14th March 2017 and on the time of booking refundable was written on ticket and it is written on my invoice too, latter then I tried to cancel the tickets because of personal reasons and it was showing airline cancellation charge is 8000+ Per ticket which is doule then my single ticket I booked five tickets and it cost me 23000+. I tried to cancel then app shows it can't be cancelled because cancellation charges more then my tickets. I talked to paytm customer suppoer on call and guy named navneet assured me that he will pass the case to higher authorities as refundable was writtn on time of purchase and on my invoice too. The I got a mail regarding my issue states that " as cancellation charges are higher we can't refund the amount", I reply back and said " On the time of booking refundable was written on my tickets and there was no cancellation charges mentioned, paytm first assure customer that price is refundable and latte rthen they show cancellation charges. Cancellation charges should mention on time of purchase". Then I got a reply mention that we will get back to you within 24 to 48 hous and after 72 hours I did one more reply and they do not replied back, as no one is answering I gave last warning again and this time also they are ignoring me. I have a proof that refundable is written on my invoice please checke the image that I attactched. Please do something for me as no one is helping me even paytm is not giving any reply.
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