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Aircel - Overly charged based change the plan without my knowledge.

Dera sir, I was used the pospaid mobile connection in aircel since 2015 and my no 9841961066 and i never i default any of my payment to the network. In 2016 July onwards they changed my plan without getting my acceptance and they keep in charged when i check over charged i came to the fact and i request to change the network from Aircel to IDEA (by using port facility) in same no but subsequently they charged very high ( my basic plan 249+tax for 600 minutes calls and unlimited internet) and when I checked the bill and i was shocked in the new plan there is no unlimited internet after 500 MB 3G data. The aircel network charged for internet alone Rs.480/- which iam not agreed my old plan.. So I escalate the issue to aircel for waive off but they keep on insist me to pay Rs.559 which due as per their new plan. I have so many corresponding mail for waive off this matter but they blocked my new IDEA network no 9841961066 and now threatening for legal notice and also threatened me to block my another Aircel no 7401524011. Kindly help me to resolved the problem.. I really intended to remit the amount as per agreed part of both but they hiddenly changed my plan without my knowledge and get the usual oral recording voice confirmation from myside.. If get the call for confirmation to change my plan, I suppose to disconnect the connection in earlier days.. My other no : 9799319387 Name : J Ganesa Pandian Place : Chennai, India. Email I'd : [email protected]

6 Jan 11, 2017 07:33 AM Home and Garden


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Dear Customer(J Ganesa Pandian), We are forwarding your concern to the team. Please allow us some time to get back to you. Kindly feel free to write to us at [email protected] for any further assistance on this matter. Thanks and Regards Aircel Social Media Team

Jan 11, 2017 12:00 AM

Dear Sir, My Idea (earlier Aircel) number (9841961066) was disconnect on 30/12/2016, but actually i was escalate the problem in Aircel customer care earlier of 10 days but no I did not respond properly after (30/12/2016) disconnect of IDEA number i was escalate to customer care mail but they continuously insist me to pay the amount of 559/- which is over charges as mention above and now i was disconnect my another Aircel no 7401524011 due to unpaid of my another no 9841961066. This is really atrocious from Aircel network. Since the problem started from 30-12-2016 i did not receive any single call from the (case handling) concern person of Aircel network. You always threatening to disconnect the another connection or demand notice but you are the people actually not realize root cause this issue. I have strong proof for my earlier plan (which i started from Aircel) and i will pay only if get the satisfactory explanation from Aircel network. I just call 121 customer care (Concern person for CC executive name Mohan) to knowing the disconnection of my another number 7401524011, but he replied me it was happened bases on old number issue and i explain the case to remove the call outgoing block but he did not have authority and he does not know to redirect the call to resolve the problem or does not know who or which team is handling case to resolve the matter as earlier. I really frustrated with Aircel network's entire custoer care and legal team for this fraudulent activity. Correction Kindly read my alternative number 9789319387

Jan 11, 2017 12:00 AM

Dear Sir, My Idea (earlier Aircel) number (9841961066) was disconnect on 30/12/2016, but actually i was escalate the problem in Aircel customer care earlier of 10 days but no I did not respond properly after (30/12/2016) disconnect of IDEA number i was escalate to customer care mail but they continuously insist me to pay the amount of 559/- which is over charges as mention above and now i was disconnect my another Aircel no 7401524011 due to unpaid of my another no 9841961066. This is really atrocious from Aircel network. Since the problem started from 30-12-2016 i did not receive any single call from the (case handling) concern person of Aircel network. You always threatening to disconnect the another connection or demand notice but you are the people actually not realize root cause this issue. I have strong proof for my earlier plan (which i started from Aircel) and i will pay only if get the satisfactory explanation from Aircel network. I just call 121 customer care (Concern person for CC executive name Mohan) to knowing the disconnection of my another number 7401524011, but he replied me it was happened bases on old number issue and i explain the case to remove the call outgoing block but he did not have authority and he does not know to redirect the call to resolve the problem or does not know who or which team is handling case to resolve the matter as earlier. I really frustrated with Aircel network's entire custoer care and legal team for this fraudulent activity. Correction Kindly read my alternative number 9789319387

Jan 11, 2017 12:00 AM

Dear Sir, My Idea (earlier Aircel) number (9841961066) was disconnect on 30/12/2016, but actually i was escalate the problem in Aircel customer care earlier of 10 days but no I did not respond properly after (30/12/2016) disconnect of IDEA number i was escalate to customer care mail but they continuously insist me to pay the amount of 559/- which is over charges as mention above and now i was disconnect my another Aircel no 7401524011 due to unpaid of my another no 9841961066. This is really atrocious from Aircel network. Since the problem started from 30-12-2016 i did not receive any single call from the (case handling) concern person of Aircel network. You always threatening to disconnect the another connection or demand notice but you are the people actually not realize root cause this issue. I have strong proof for my earlier plan (which i started from Aircel) and i will pay only if get the satisfactory explanation from Aircel network. I just call 121 customer care (Concern person for CC executive name Mohan) to knowing the disconnection of my another number 7401524011, but he replied me it was happened bases on old number issue and i explain the case to remove the call outgoing block but he did not have authority and he does not know to redirect the call to resolve the problem or does not know who or which team is handling case to resolve the matter as earlier. I really frustrated with Aircel network's entire custoer care and legal team for this fraudulent activity. Correction Kindly read my alternative number 9789319387

Jan 11, 2017 12:00 AM

Dear Customer(J Ganesa Pandian), We have verified your account details and found that the number is barred under OS pending in Donor operator. You need to clear an amount of Rs.599 pending for your number. Also, we have sent plan change SMS to all the customer's 40 days before changing plan. We have also emailed you to clear the payment to avoid uninterrupted services . Thanks and Regards Aircel Social Media Team

Jan 12, 2017 12:00 AM

Dear Sir, I herewith confirm to you that, i did not receive any SMS, Email or CALL from Aircel NETWORK Regarding Plan Change for my number 9841961066, I hope due to your poor network service the message might not be reach me. So I confirm you, until i escalate this issue with Aircel network nobody inform me about this matter to me. Yesterday I was receive the call from Aircel Appellate Authority through Mobile No 7401723294, the person explain me as per Our TRAIL regulation regarding , any network have rights to change customer's plan through get call, email or SMS intimation or confirmation, now aircel network taken the hidden method like send the SMS which usally not reach customer or less number customer will escalate the problem to network and network grab the money from huge number of members for their fraudulent service. Kindly take necessary step to protect the customer from this kind of frauds. Regards J Ganesa Pandian

Jan 13, 2017 12:00 AM