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Oneassist Consumer Solutions Pvt Ltd - Fingerprint Hardware Stolen.!!

I purchased Mi Protect for my mobile Redmi Note 3, from Mi site in which i got insurance from OneAssist ..at Rs 375. My mobile screen was damaged, but luckily it was in working condition, and so i gave my mobile to be repaired to oneassist team , they picked up my mobile on 28th Feb, 2017 and i came to know to that my mobile can't be repaired so i will get the settlement amount as it went into BER condition, (BER- Beyond Economic Repair, when repair cost exceeds 80% of purchase amount it goes in BER condition..) , my repair estimation cost was 10057.74 , I told them that my mobile is in working condition then why mainboard has to be changed ? they said it's like that only we gave for inspection to Mi service center and got this bill..(Attached file).. they told me to give the settlement amount (which is (purchase amt-- 30% of purchase amt)--750 Rs.) which was 7649 Rs .. I told them i want my mobile back and not the settlement amount. So i got my mobile back after doing , talking everytime BUT the FINGERPRINT SCANNER HARDWARE WAS MISSING , i checked it by dailing the code to check hardwares present in mobile , but fingerprint scanner wasn't there... And after emailing them i got such a lame reason reply which wasn't expected from there side at all..(attached screenshot of Email). . I hope next time they work precisely and doesn't remove hardware which is not required.. Hope my Problem will be solved.

4 Apr 10, 2017 03:59 AM Business and Finances

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Dear Mr Goyal, Greetings from OneAssist..! We are very sorry to hear about your experience and regret the inconvenience caused to you. We have forwarded your details to our team and they shall update you with the current development on your case. We appreciate your patience in the interim. Regards Deepali Team OneAssist

Apr 11, 2017 04:11 AM

Dear Mr Goyal, Greetings from OneAssist..! As per the telephonic conversation, we won't be able to provide you with the desired services as you failed to intimate us about the loss of a par within 48 hours from the time you received the handset. Regards Deepali Team OneAssist

Apr 11, 2017 08:15 AM

Dear Mr Goyal, Greetings from OneAssist..! As per the telephonic conversation, we won't be able to provide you with the desired services as you failed to intimate us about the loss of a part within 48 hours from the time you received the handset. Regards Deepali Team OneAssist

Apr 11, 2017 08:15 AM

This is worst customer service I ever seen which takes my product and tell me, we can't do it anything as I haven't complaint in 48 hours, which I did in call , but they don't have any record of that and despite calling they told to email us which I did 2days later.... The 48 hours wasn't a highlighted thing when I claimed...I came to know later about it by oneassist team..Though they should email or call after giving the mobile back taking the feedback which they don't consider important to do... Now the consumer ( me) will suffer the price for fingerprint unnecessarily which was his property... Feeling looted for the first time. Will look that none of my friends and family which I was going to recommend will now get this company insurance....

Apr 11, 2017 08:29 AM