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Mobikwik - cashback amount is not credited

As being a Mobikwik user..I have made payment of 2800rs and there was a cashback amount of 400rs to be credited in Mobikwik wallet...But whenever I raised a tickets without any response the issue is resolved and after few days I got a reply saying it will be done on or before 30th of January ...But it dint happened .. these Mobikwik ppl are making customer use the app and later release a false statements which doesn't work at all.....And any of the numbers doesn't work where I have attached below...And the CEO of this company says anything we are here to help but without solving prob only the issue is resolved ..

0 Feb 04, 2017 09:22 AM Telecommunications

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