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Mi India - No Action against my request for Replacement of Damaged handset (Redmi 3S Grey 16G) delivery (Order ID: 5161201398010135) [Incident: 161206-003550]

Dear Sir, I am writing you to inform you that i ordered a Redmi 3S Grey 16G from mi.comon 1 December 2016 and i received delivery on Sunday, 4 December. when i opened the box i found the screen is damaged and informed customer care on 06 December monday and did follow up on tuesday for the replacement of damaged handset. as told by customer care executive i have sent the snapshot of mobile to them but no information and support recieved. no action has been taken yet to pick up the damaged handset and replacement of handset. its more than 10 days, i have raised complaint, online, Through CCE, still dont get my problem solved. i hope for quick action on your part. followings are the details (Order ID: 5161201398010135) Name: prakash singh Phone: +91 9453299388 Address: c/o Charchil Singh, 81/154, sector-8, Behind BSNL Building.Pratap Nagar, Sanganer, Jaipur-302033JAIPUR, RAJASTHAN 302033IndiaPhone: 9911009522, behind bsnl building, JAIPUR, RAJASTHAN-302033

0 Dec 17, 2016 02:52 PM Electronics and ...

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