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Matrix Cellular (International) Services Ltd. - Sim Card Not Working

This is with reference to the matrix sim that I had purchased for Malaysia the number is +60108102368 sim number 896019990093525214 did not work I informed the sales person at the international airport about the sim not working and he told me to send a mail to [email protected] once I return back and will get a refund of the amount and he told me to buy another matrix number from him at the international airport hence I bought it the new number which I bought from him was +601115345772 with sim number 896019990093525190 worked but now after sending them the mail they are denying me the refund Request you to kindly process the refund Please call me on 9820074809 for any clarifications required

4 Dec 17, 2016 04:13 PM Telecommunications

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Don't Ever Buy Matrix Sim they are froud company

Dec 17, 2016 12:00 AM

Hi Vivek, It feels unfortunate to know of your experience with our service and would like to have an opportunity to rectify your perception. We’ll get in touch with you. Regards, Team Matrix

Dec 19, 2016 12:00 AM

Hi Vivek, checking the issue internally is taking some time. Hence, you are requested to allow us a time till Friday (23/12/2016) so that we can provide you an update on this. Regards, Team Matrix

Dec 20, 2016 12:00 AM

Hi Vivek, we investigated the issue with our concerned team and found that the issue was never reported to us. Hence, you are requested to confirm to whom you had reported the issue regarding the non functionality of the services at airport so that we can further investigate the issue. In case of any further queries, please feel free to reach me directly at [email protected]

Dec 23, 2016 12:00 AM