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MakeMyTrip - Refund money

I Rinto Joseph,try to book one flight ticket on1/11/16 for 13/11/16 from Calicut to Delhi Airindia flight with my make my trip account,hdfc credit card used to book the ticket.I tried to book several times because of some technical issues I didn't get the ticket & confirmation message from make my trip team & hdfc credit card services.At last I get the ticket & confirmation message & mail.After that I check my credit card statement & I noticed 2 debits for ticket from make my trip team.It was Rs 8825& Rs 9025.Then I checked the email & I found that Rs 9025 was my travelled ticket.I contact with make my trip customer care on 8/12/16,the lady told me that it was on hold (Rs8825 & 200 from make my trip wallet)& it will transfer your account with in 2 days, I didn't remember her name & also asked her that is it possible to book ticket for same person in same flight,journey,in a day,she replied that it will not possible.I asked the complaint number & she given a reference number that is 161208047615.she also told that don't worry you will get the money with in 2 days & I will call back you for the confirmation after the fund transferred.After 3 days I checked the account & I didn't credit my money & I call back on 11/12/16 to make my trip customer care ,I talk with Mr Arshit Raj & he told me that you will get the money another 3 days because the bank will take 3 days for processing.He also given a lost I'd & it was NF 7263178991651.Again I call on 15/12/16 & I talk with Ms Akansha & Ms Taruna,she also told to me that it will not possible to book ticket for same person in same flight,journey in a day.She transfer my call to special team & I talk with Mr Sandeep Rana.I told him to all details & he told that I tried to book ticket 4 times on 1/11/16 & also he said that you will not get the money otherwise you cancel the one ticket & you will get Rs 700.I told to him that I want my whole money back,during this my call dropped & get a message that your ticket cancellation successful & you will get Rs 708.Again I call on 16/12/16 & talk with Ms Akansha & Mr Saket ,he told me that one second team will call you with in 24 hrs.I get one message that is your number was not contactable & call us back.Again I called on 17/12/16 to customer care & I talk with Mr Vandan, in between my call dropped. Regarding this I contact with hdfc customer care on 4/12/16 & according to this I send a dispute form.They asked the details from merchant & make my trip refused to give the details.Please do the needful to get back my money(Rs 8825).

0 Dec 17, 2016 09:10 PM Travel and Vacations


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