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MakeMyTrip - Penalty charges are more than 50%

I booked a round ticket from Delhi to Florinopolis (Brazil) and paid INR 98709. I had to cancel my ticket because of visa rejection and then I spoke to an costumer support executive of make my trip namely Abihik and he told me all the cancellation charges will be 16606, and refundable amount is 82103, I talked to him on 17/12/2016. But now make my trip is sending me an email and they are telling me cancellation charges will be INR 52564 which is more than 50% and they didn't even tell me any fare rules since I booked the ticket. I spoke to almost 5 of their executives and all of them told me different cancellation charges while of them go through the same fare rules as they all work for make my trip. I think they just want to snatch my money. Please help me

0 Dec 20, 2016 06:52 PM Airlines

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