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MakeMyTrip - No refunds after repeatedly asking for cancellation

I have booked a holiday package of Manali from 8 JAN 2017 through "MakeMyTrip Booking ID - NL20828311268 Manali by Volvo - Honeymoon Special". Due to service exigencies I'm unable to avail it and I did repeatedly complaint request from 09 Dec 16 onwards to cancel it and asked for refunds... But till now no refunds has been received yet and also they are saying, ki your 50% will be deducted as they have received the request on 19 Dec 16. But I'm complaining from 09 Dec 16 onwards. Plz help me Sir...

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