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MakeMyTrip - Cheating in Package booking

Booked a package with Make my trip for Goa and inclusions as Flights + Hotel + Transfer. Got vouchers for Flights and hotels very next day but not for Cab . So immediately called up Customer care to inform the same . The executive confirmed that since the travel is after 1 month you'll receive the cab details before 1 or 2 weeks of travel. The travel is on 25th Jan 2017 and booking confirmed on 18th dec 2016. But today i am receiving an email saying that the cab is not part of your package and if you want you need to pay some 2000 extra. Gave a contact of some make my trip associate Named Kedar . If i am calling that executive also to narrate the matter . the person is simply saying that we cant provide since you dont have confirmation for cab and you can escalate the matter where ever you want. Moreover the Post sales email id mentioned in their confirmation to raise issues is also shut and emails also cannot be delivered on same.

0 Jan 03, 2017 05:09 PM Airlines

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