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Kent RO Water Purifier - Manufacturing Defect

I Have purchased a Kent RO water purifier from VIJAYA Sales Pune on 11/11/2015. Within 3 months of purchase the Membrane of RO was damaged/defect and I replaced with a cost of 2200 from the service provider Orange Impex, Pune (no bill has given) plus paid service charge of Rs 400 (no bill has given). After this incidence, 2 time same problem was repeated and it was replaced with same expenses. Less than a six months’ time, the purifier machine was found to be broken (a reported by service engineer) and I have replaced the same with payments, even it was under guarantee period, the same was refereed to your customer center but, no help. Yesterday I have called the Orange Impex, Pune for the problem of water purifier, the service personnel is identified once again the damage in Membrane and asked for Rs 2200/ and service fee Rs 400/-. I did not changed the Membrane but paid service fee of Rs. 400/-. Now the water purifier is not working. I doubt the quality of product and it is a manufacturing defect. I request for refund of 15000 plus the payments made towards all the repairs towards the water purifier.

0 Dec 22, 2016 10:45 AM Home and Garden

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