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Indian Railways - Not Refunding remaining money aftertickets cancelled o 09/12/2016 of PNR no.6357700505

Booked tickets online & cancelled online on 09/12/2016. As per SMS after cancellation I was suppose to get Rs. 6520.00. After numerous mails no refund yet. Customer care numbers not connectable. I send them my account statements but no response or never found any live person to speak with. Kindly help. If this is not a right place to complain then suggest. Regards Rahul Chaurasia 08960714342

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