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Idea cellular Ltd - Sim replacement without customer permission

Dear sir i am using my prepaid mobile number 9838098380 from last 8 years and ported in idea prepaid 1.5 years ago but on 7 jan 2017 morning i found no service in my mobile when i complain in my local idea office with my valid DL he told me that number in replaced in kanpur by someone and the details in crm showing in the name of my name and address. How any one can sim replaced so easily someone from idea store kanpur helps the person dor replacing the sim . My number is still not activated it was more than 24 hrs this was my buisness number in which i get the orders from my foreign buyers and my right now my number status is showing you have dial a wrong number if any of my buyer will call he will think that my number is changed or i m not ready to talk he will automatically send my order to someone else if any one will call me and i have to pay a big loss for this who will be responsible for this will idea will pay for this to me if some wring activity done by my number who will be responible for this . I request you to take an action for this so that this kind of activity will never happen in future Its a very big fraud by idea company sim replacement without the customer permission. Plz suggest how to take action against idea so that it will not done again in future. Regards Rohit Verma

0 Jan 08, 2017 06:35 AM Telecommunications

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