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Ibibo Group / Goibibo - I am not getting my refund back

Sir, I have to say that I Kushal Bhatia booked a hotel on 1st January and I reached hotel within 20 minutes after booking but hotel management didn't allow me for room as I don't have outside identity proof because I have local identity proof but this I was not aware as I checked in prior with the same local id through Goibibo from my different login number . So now I complaining that why I am not able to get refund because later I agreed all is mentioned in terms and conditions that local Id is not valid but I was not aware on that time so I was standing in front of hotel for 1 hour and called to Goibibo to solve the issue but due to their business partner fab hotels they were unable to solve on that time then I go to some other hotel by own.. My complaint is that I am not claiming for inconveniences what I had outside the hotel because it's their policies but I am claiming for if I didn't use any kind of services then why I am not able to get my refund.... they said its company policy but I was there they didn't allow me due to local identity but I didn't use any services because of them.... so why i am suffering.... Goibibo offered me go cash worth rs 500 as a compensation but I am right so why I take lesser amount in the form of go cash which is not 100% redeemable... My Goibibo booking id is 0017348130 Hotel name is twin tree situated in Naraina and Goibibo business partner is fab hotels but I am the customer of Goibibo Kindly help me as my amount is Rs 2522

0 Jan 02, 2017 06:16 PM Entertainment and ...

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