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Go Air - Lack of communication on flight cancellation and unexpected behavior from customer care

Hi All, I had booked a round trip from HYD-BBI for 3rd May-14th May on 1st April 2017 in Go AIR with PNR no EPH43A. Now coincidentally while checking for flights for my friend for same days, I could see that no flights are available for the same date. Then when I called the customer care they told me that the flights have been canceled which I was not informed through mail or text message either by GO Air or by Yatra thorugh which I booked the ticket.The way they were talking was completely irresponsible and they hung up the call once I start asking for the reason of cancellation. Email ID from which the ticket was booked: [email protected] Ticket booked through: Yatra App PNR #: EPH43A Call details(to the customer care): Date of call:12th April 2017 No: 02025662111 No from which call has been made: 7097444325 Call duration: 9 minute 6 seconds I want compensation for this irresponsibility and some action should be taken against the airlines for making their passengers suffer. Thanks, Ankit

2 Apr 12, 2017 02:04 PM Airlines

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Dear Ankit, At the onset please accept our sincere apologies for the inconvenience caused. Our concerned team is looking in to your query. Please allow us some time to investigate the case and respond to you. Request your patience in the interim. Best Regards, Yatra Care !

Apr 13, 2017 04:42 AM

Dear Ankit, Thank you for contacting us at Yatra.com ! We truly apologize for the inconvenience you have faced in this regard. Our customer care team would have contacted you for all your concerns and we would want to inform you that we have processed full refund of Rs. 3521.00 against Yatra Reference Number -: YT21104298 on 17 APR 2017, the bank would take approx. 2-5 working days to update this credit into your card account. We hope this helps resolve your concerns. Should you require any further assistance, please call us on 955 5800 800 / 1860 5000 500 or alternatively write on [email protected] Best Regards, Yatra Care !

Apr 18, 2017 05:56 AM