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[Resolved] GHUMLO INDIA PRIVATE LIMITED - Fraud and cheat travel company

Hello I Anindya Shit and I am on my on going tour of karala today is my last day of the tour and my review about this ghumlo india private limited is this company is a fraud and cheat company this company make me promise about one package and when I am on first day of the tour their all commitments are false. At the time of taking the package they says they provide best hotels but they provide the hotels far from the tour destinations and also not good quality hotels most cheap hotels they provide. And they says that at allappy our last destination of kerala tour they book a houseboat for us but when we reach allappy there we know that there is no houseboat booking for us only one hotel room is booked and when I ask for the clarification they just giving useless and vague reasons and when ask for arrange the houseboat for which they took the money from me in advance and even they took full money in advanced by promising many things they just switch off there phone s and not taking my calls. So in my last day of kerala tour which is today I want to warned every one please dont trust this fraudulent company so call ghumlo india private limited. And I am just after reaching my home town I will take action by consumer right, so please dont trust this company. If any one want to know what exactly this company did with my tour please fill free to call me to bellow given numbers.

5 Dec 24, 2016 09:59 AM Travel and Vacations

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8972868889

Dec 24, 2016 12:00 AM

Dear Anindya, Hope you are in best health and doing well. This is indeed very disheartening that our constant endeavor to serve you with utmost dedication doesn't able to get the positive feedback from you. We have made all the arrangements of bookings in advance prior to the arrival. When it comes to Hotels, the hotel booking are subject to availability at that time, most of the time we tried to book the hotels we have mentioned in the package but in the rarest of the cases, if the said hotels are not available due to uncontrollable factors then for client's own comfort we book the similar category of hotels as a replacement. The houseboat is Allepey was struck with the heavy load of booking and they are charging unnecessary amount to provide the booking in the houseboat but we don't want to charge extra from the client that's why we have arranged the good hotel nearby beach. Being in the service industry, it's not possible every time to manage things smoothly and to cope up with the situation we expect little bit flexibility from the client side as well. But to end on the good note, we sincerely apologize to Mr. Anindya and try to sort out this with mutual help and understanding. Thanks & Regards, Karan Vohra Manager & Supervisor, Sales and servicing, Ghumlo India Pvt Ltd. Direct line- +91 9873083738

Jan 05, 2017 12:00 AM

mutual settlement done on the complaint I have made.

Jan 16, 2017 12:00 AM

mutual settlement done on the complaint I have made.

Jan 16, 2017 12:00 AM

Myself Anindya would like to hereby declare that the dispute with Ghumlo India has been mutually sorted out with the help of the support and understanding with Ghumloa India. Ghumlo India has made a compensation in terms of the monetary fund for the inconvenience caused due to uncontrollable factors. I would like to sincerely thanks, Ghumlo India for the compensation and support they have provided.

Jan 16, 2017 12:00 AM