Canara Bank - Fraudlant online transactions
Respected Sir / Mam, I am Rinkesh Ponnal, I have savings account in Canara bank Vakola. I am writing to dispute a fraudulent debit transactions on my account approximate amount of $1,20,000.00. I am a victim of identity theft, and I did not make these transactions. I would like to explain the whole situation as follows:- Debit card number :- 4214580119211717 Bank :- Canara Bank. I swiped my card at ShivSagar Restaurant for Rs163.00( Evening) on June 06, 2016 and the balance on my debit card was Rs 1,21,979.67, after this transactions I didn't used my Canara bank debit card. On June 23rd, 2016 evening, I visited ATM to withdraw cash and the messaged displayed was insufficient funds. Therefore, I requested for a mini statement from the ATM and the balance was Rs 26.48. I was shocked to see the balance so low. I, immediately reached home, once reached home, immediately I called Canara bank and they blocked my debit card. The Canara Bank representative informed me that the same day again someone tried to use my card for Rs 5,000.00. Next, morning on June 24, 2016, I visited Canara Bank to investigate the issue. I spoke with the bank manager and the manager asked to update the pass book. As per the review the transactions were made online. Hence, immediately submitted the complaint letter about the fraudulent transactions at the Canara Bank Vakola Branch. As per the bank manager's advise visited Vakola police station to file an FIR for the same issue. I would like to share that I have been using this account for years. As my previous mobile number was discontinued and my new mobile number was not updated with the Canara bank I didn't receive any alerts about the transactions. Therefore, I was not aware about the fraudulent debit transactions which were done on my account. Visited Canara Bank again on June 27, 2016 for the same. The manager was really helpful, and said he has forwarded the fraudulent details to the card department and Visa card to investigate the issue on June 24, 2016. Its my harden money savings since years. I would request you to please investigate this matter and correct the fraudulent debit as soon as possible. Thank you for your assistance.
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