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Foodpanda - Placed and order but not got any food and not received any money also

Hi, I had placed an order on Foodpanda but neither received food nor got my money back. Tried chatting with their customers and someone called Sonu was on chat he was keep telling that I am checking and checking and suddenly he disconnected the chat. Tried contacting back them on chat but no one is replying. I don't know where to complain so I came here. Please help me to escalate them for not getting food and to get my money back. I am attaching the screenshots that I placed and order and they deducted money also but food not delivered yet.

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