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First Flight Couriers Ltd - Delay in delivery

I despatched a box of weight 3kg to Omkar Avinash Shete R.O Noida Delhi Pin code 201301 cont.No 9421315499 He recieved that box at 12.05 p.m Date 02/02/2017 The complaint, is the box containing edible items is delivered after 11 days from despatch date How should the delay is?

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