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Ebay India - Fraud Sellers and ebay has no guarantee

A seller on ebay was selling an iphone and he took advance from me through paytm but now the seller is not replying to messages and not picking up the calls . After all , Ebay says they cannot do anything . How can they list such fraud sellers on their site without any enquiry and seller panel ?

2 Jan 15, 2017 08:26 PM Electronics and ...

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Dear Gajju, We are sorry to hear that you've been having this experience. We don't have access to your account via Social Media. Please reach out our concerned team here: http://ocsnext.ebay.in/ocs/home. Regards, Team eBay

Jan 16, 2017 12:00 AM

Dear Gajju, We are sorry to hear that you've been having this experience. We don't have access to your account via Social Media. Please reach out our concerned team here: http://ocsnext.ebay.in/ocs/home. Regards, Team eBay

Jan 16, 2017 12:00 AM