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Clarks - Exchange of item order id c000152699

Sir, orderid c000152699 wave dazzle size 6. The item is one size bigger need to exchange with size 5. company denying by quoting it company policy. while buying online its no where flashed that item will not exchanged. Company also written at many places for customer satisfaction. There is different size of shoes of different brands and types so there could b possibility that one brand size could not match with other so you cannot say that item will not exchanged. What short of policy is that. It is just a one side profit based policy to just sell stock by keeping consumer in dark. Its should not be supported both in policy and spirit. Please look into matter and do needful. Thanking you.

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