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Bharat Matrimony - Taken payment from customer by false promises

I have created a profile of my daughter Tanya Pandey on portal of Bharatmatrimony in the month of Dec 2016 for marriage. The profile of groom wanted was for " Groom should be a kumaoni/ garhwali brahmin with Manglik attributes and be a serving Indian Air Force Pilot between an age group of 24 to 26 years". I got a call from Manisha, an employee of Bharatmatrimony ( contact No 9716485202) that their website has a database of 100 Indian Air Force Pilots matching with the choice of profile required for my daughter , which can be shared by paying a subscription of Rs 4600/- for six months. After paying the subscription they will forward me ten profiles everyday for selection. I have paid a subscription of Rs 4600/- to Bharatmatrimony for this . After one week of payment when I have not received any message or profile of groom, I contacted Manisha. She told to contact the Customer Care of Bharatmatrimony for this . On contacting the customer care they told that they don't have any database of Indian Air Force Pilots as required by me. Their employee had made a false promise to me. Icab contact the head of their team Mr Chandan ( contact No 8826059561) for refund of my money since they don't gave any such profile database. On contacting Mr Chandan of Bgaratmatrimony, he assured that the money will be refunded by first week of Jan 2017. Since then a number of phone calls gave been made but I have not received my money which have taken by false promises.

0 Jan 28, 2017 10:24 AM Wedding services

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