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Bajaj Auto Ltd - Fraudulent transaction

I had a bike loan with Bajaj Auto Finance. Last month I missed out a payment on the due date and mtly ECS got declined. After 2 days I forclosed the entire outstanding amount. A day later Bajaj Auto Finance widrew my declined EMI transaction, this time the transaction went through. So in short they took my money after I foreclosed the loan. So then started the process of calling the customer care and asking for the refund. These guys kept delaying the process to 4 weeks now saying that we have your wrong account details and I'm still awaiting my refund. After numerous calls to the customer care I realized that they are incompetent and also their TL Shantaram is not there to resolve issues but to just give big jargons to customers. Even after sending them the bank statement on which my details are correctly mentioned, these guys send me an email which I've posted below.

1 Dec 20, 2016 04:09 PM Cars Parts and Vehicles

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Dec 20, 2016 12:00 AM