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BSNL Maharashtra - Recharge Successful but no balance credited and bsnl denying even though received sms from BSNL..

Sir, I Recharge My BSNL mobile number 9423018017 via website. worth Rs. 50/- and i got sms as your number successfully recharged with RS.50/- from both BSNL and from Freecharge and also balance has dedcted from my bank. but my a/c was not credited with any amount. when i called freecharge they said we have confirmation sms from bsnl too that the recharge is successful so you contact bsnl. later i call bsnl customer care they said we are looking here there is no such recharge is done by you on this number. when i argue that i have sms from bsnl that recharge is successful on my number then they said we can not do any thing our system is under upgradation and better you contact to local bsnl office , but there is no such recharge is showing here. I visited bsnl office of my city . they also denied and told me lots of customer are facing same problem we can not do . recharge again .. or wait if system found any thing later we will think about your recharge but till now there is no such recharge on your phone and we have not any instruction from higher authority for such cases. so my request is look in t the matter and take action as you think it is not about single recharge it is about lots of people facing same problem. further there is no guarantee regarding success of 2nd recharge. so its my humble request to look in to matter My details of transaction are mobile number : 9423018017 recharge amount : 50 transaction id/ ref number :1307098974 date : 29/12/2016 web site : operator : BSNL

0 Dec 31, 2016 02:56 PM Telecommunications

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