Amazon India - Duplicate item
I placef an order in amazon.in on November 14, 2016. After a long wait I received a duplicate item. On the same day when I received the item within few hours I filled a complaint to either change the item or refund my money. While placing the order I made the payment in advance. Now it's been a month but I am not getting help from them. Today few mins back I had a word with Hemant an executive and supervisor (Raghavindra) they simply denying with the fact though a week ago on December 15, 2016 another supervisor promised me the issue will get resolved within 24 hours or max it will take a week. This is unacceptable situation where I made the payment but still they are denying that they will not help me on this and I believe this is against the law. All my calls are recorded which you may check as a proof and even they promised me a courtesy discount even that has not happened yet. Please take an action on this and if you need any further details or assistance please feel free to contact me at 9647-302-174 or email me at [email protected]
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