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Amazon India - Customer support was harassing me mentally

12:02 AM Initial Question: Order 12:02 AM Deepti has accepted the chat. 12:02 AM Deepti (CSA) : Hello, Thank you for contacting Amazon India Escalations team. My name is Deepti. I'll be glad to help you today. 12:03 AM Amber gulati : Are u from escalation team? 12:03 AM Deepti (CSA) : Yes Amber. I'm from the escalation department. 12:03 AM Amber gulati : How about the progress on my delayed delivery case? 12:04 AM Deepti (CSA) : Let me check that for you Amber. 12:04 AM Amber gulati : Thank you 12:04 AM Deepti (CSA) : Are you referring to Wrangler Men's Slim Fit Jeans (8907222777104_W21889W2283G_30W x33L_Medium Shade) ? 12:04 AM Amber gulati : That's right 12:05 AM Deepti (CSA) : Could you please stay connected for two minutes while I research this for you? 12:05 AM Amber gulati : Sure np. 12:06 AM Deepti (CSA) : As I've checked with the tracking i see that you have requested for a stop and return? 12:06 AM Amber gulati : Say what? 12:06 AM Amber gulati : Did u cancel my order? 12:07 AM Deepti (CSA) : Cancellation request has been received from your end Amber. 12:07 AM Amber gulati : No i never canceled it 12:08 AM Amber gulati : When did u canceled it? 12:08 AM Amber gulati : And why 12:08 AM Amber gulati : Without my consent 12:09 AM Amber gulati : Last agent intentinally did that whereas i have clearly stated that do not cancel the order i need that. 12:10 AM Deepti (CSA) : I'm sorry for the inconvenience caused to you in this regard but the order has been cancelled. 12:10 AM Amber gulati : When did the cancellation has been processed and why? 12:11 AM Deepti (CSA) : If the agent has done that intentionally, We could definitely take an action against the agent Amber. 12:11 AM Deepti (CSA) : It has been requested today at 05:43:30 PM. 12:12 AM Amber gulati : I have posted the chat on facebook in which i have clearly stated that do not cancel my order. 12:12 AM Amber gulati : I will escalate this to higher level.. will post this chat to amazon.com international forums 12:13 AM Amber gulati : Not to amazon.in 12:13 AM Deepti (CSA) : I'm sorry but i cannot comment on that Amber. 12:13 AM Deepti (CSA) : But the order has been canceled. 12:13 AM Amber gulati : Now what? 12:14 AM Deepti (CSA) : Do you want me to create a replacement for you Amber ? 12:15 AM Amber gulati : This is not my concern 12:15 AM Amber gulati : Why the hell she canceled my order 12:16 AM Amber gulati : This is how u guys create personal grudges. 12:16 AM Amber gulati : Even a supervisor 12:16 AM Amber gulati : Is this what u guys call support 12:17 AM Amber gulati : Are you there? 12:17 AM Deepti (CSA) : Please accept my sincere apologies for this situation. I can see that you relied on us to deliver this order in time for and clearly, we have let you down. 12:18 AM Amber gulati : So whats next. R u gonna fire that south indian malleshwari. The last agent 12:18 AM Amber gulati : God she canceled it 12:18 AM Amber gulati : U guys 12:18 AM Amber gulati : *** 12:19 AM Deepti (CSA) : I understand. We will definitely take an action against the agent Amber. 12:19 AM Amber gulati : How will i be notified. Now i will take it as personally and will escalate that to the level untill u fire that bitch.. this pair of jeans was a gift 12:20 AM Deepti (CSA) : I request you not to use profanity on the chat Amber. 12:20 AM Amber gulati : Whats the next step 12:21 AM Amber gulati : I need that pair of jeans tomorrow 12:21 AM Amber gulati : Anyhow 12:21 AM Deepti (CSA) : Could you please stay connected for two minutes while I research this for you? 12:21 AM Amber gulati : Yeah 12:21 AM Deepti (CSA) : Let me check the best possible way to help you out. 12:22 AM Amber gulati : Do send me the chat transcript of this chat. 12:24 AM Amber gulati : Will defame amazon aw much as i can. I have fb page and insta page.. will post thi to every forum. Will post this to BBB 12:24 AM Deepti (CSA) : Yes i would definitely send you the transcript Amber. 12:24 AM Deepti (CSA) : I understand the inconvenience caused to you Amber. 12:25 AM Amber gulati : How can i trust u guys now 12:25 AM Deepti (CSA) : And i would take an action against the agent who has requested for cancellation. 12:25 AM Deepti (CSA) : I am extremely sorry that we were not able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future. I am extremely sorry that we were not able to meet your expectations this time around. I hope that you will allow us another opportunity to serve you in the future. 12:26 AM Amber gulati : Will escalate this matter and i know u cant do anything. But ur client can do.. they can eat ur business from ur site. 12:27 AM Amber gulati : U mistakenly pasted tge same script twice

0 Jan 19, 2017 01:09 AM Internet Services

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