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Amazon India - Cash on delivery item not received

I have ordered I phone 6s cover worth 4348 rs from amazon online on 30 October 2016. I paid for it by online payment and amazon gave me timeline of 17- 25 November 2016. They gave me order id and told me that by 25 Nov cover will be in my hands. But it crossed November my item was not there so I filed a complaint in there online system requesting to send my item as soon as possibles. Unfortunately there was not a single response from amazon. I again send an email but same strategy of ignoring customer. I gave them them warnings of consumer complaints but no effect . The order page on amazon is still showing item will be reached by 25 November 2016.

1 Dec 17, 2016 02:36 PM Electronics and ...

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It is not cash on delivery.It is already paid item.

Dec 17, 2016 12:00 AM