Airtel - I have recharge with 899 on my number 9938305240 but didn't get the benefit about which I have informed
Sir I didn't expect this from airtel , I am SUBODH KUMAR SAHOO and 9938305240 is my number , on August 13 2017 I had recharged my number with 899 , it was an offer on my number for 84 days which had been given 2gb data/day with unlimited call (tnc apply) I had checked this offer on my number best offer by ussd code *121# and also called to the customer care to assure about this offer , one of airtel customer service executive assured me and told me that this is a best offer on my number and if I recharge with 899 on or before 14 August 2017 and if my handset and sim is 4g then I will get the above benefit , i was known about my phone and sim were 4g but for the assurance I asked him that my phone and sim were 4g or not , he told me that I m using Nokia 3 it's a 4g handset and my sim was 4g activated and I will get the benefit of 84 days on recharge of 899 After that I decided to recharge it and open my airtel payment bank and the 899 offer was also shown there in my number best offer . After recharged with 899 I got the message "Recharge done on 13-08-2017 12:42PM,MRP:Rs899.00,GST 18% payable by Company/Distributor/Retailer,TransID1446721265.Open 100FCI Bank Ac get 10%CB*T&C" "Unlimited All Local + STD calls +3.5GB/Day on 4G handsets and 6GB for other handsets for 28 days.T&C apply." And when I checked the data balance it's showing 6gb data valid till 9th September 2017 , I was got panic by seeing this and called to customer care one of the agent laudge my complaint by giving "Thank you for contacting us.Hope the concern related to your airtel mobile 9938305240 has been resolved to your satisfaction.Your Ref.no.is CBNRV20813686431 registered on 13-aug-2017 13:09" reference number, But I didn't get any confirmation / call / message for the serviece request status . So I decided to call again and I had made a call on 14th August 31 August , and on 2nd September the airtel agent Told me that I have got the offer benefit and it's Weaver date is November 11 But on 9th September my offer benefit was Weaver and my main balance were deducted, I decided to laudge a complaint an I made a call on 11 September and one of the SENIOR EXECUTIVE/TEAM LEADER checked the offer history and told me that this offer had never given to my number then how could I get the benefit , After a long conversation he agree to laudge a complaint on wrong information given , and he told me that after listening the audio recording , they call .Me back .. (Thank you for contacting us.Hope the concern related to your airtel mobile 9938305240 has been resolved to your satisfaction.Your Ref.no.is CBNRD20911765058 registered on 11-sep-2017 08:25) this is the complaint reference number, but I didn't get any call back from airtel , Today on 11 September I checked the complaint status and found that it was closed , again I call to the customer care and want to talk with the team leader but the customer service executive disconnect my call without giving me the proper information Here is my question if these offer is not in my number then how it was showing in my number best offer , and how the customer service executive confirm me 3 time about the offer in my number , .... I don't think it is a small issue and it's only my problem . like me so many customer were cheated by the sim company , not only airtel all the sim company were cheated with the customer like this , plz help me to get back my money or get back my offer benefit , and also take a big action that no other companies will think to cheat again with any customer
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