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Aircel - Incomplete information provided to mislead consumers

The aircel network users are able to check their balances and offers from *121#. After checking special offers for you section I recharged with Rs.295 which was suppose to give the benifit of full talktime of Rs.295 and 3GB data for 28days instead of that I was given Rs.0 talktime balance and 500MB data for 10days. Even after several calls to the customer care and after talking to their senior executive I did not receive any benefits as per the said offer. The customer service executives explained that I have not received the benefits because I have not done "SOMA" recharge. They expect people to understand it by themself although it's not mentioned anywhere and even if consumers are not aware of the name of any such recharge. Kindly help as I all the evidences with me, starting from screen shot of the offer that I recharged with and the number of times I have called them to the recording of the voice calls that I had with the customer service executives.

1 Jun 05, 2017 05:49 AM Telecommunications

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We regret the inconvenience caused. Kindly share the following details in order to look into your issue: Aircel No.: Date of offer message received: Recharge Denomination (done on the number): Recharge Date: Mode of recharge: Transaction ID: Kindly feel free to write to us at [email protected] for any further assistance on this matter. Thanks and Regards Aircel Social Media Team

Jun 06, 2017 06:28 AM