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Air Asia - Mishandling of my luggage

I travelled from AirAsia on 11th November On flight number 1427 from Jaipur to Pune (PNR NO -0IZ5YJ). They mishandled my luggage and actually broke my suitcase. It's been more than a month and a half and there has been no response from their end yet. I tried each and every medium to contact them from their pune office to their customer care number to their online customer care chat to their e-forms. These are my case numbers: CAS-17060793-2PSXWG & CAS-17060004-W9RLGQ. But not addressed yet. My suitcase was a big size samsonite which could have come along with me for than 10 years minimum even though it was five years old. I mean what happens to such a sturdy suitcase of a good brand. It costed me Rs 10,000 then. I need justice please. Thank you.

0 Dec 30, 2016 10:38 PM Airlines

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